Renice | Warranty Terms

Warranty Terms

Warranty Policy

This authorization is intended to be guides and is descriptive of suggested procedures to be followed. Shenzhen Renice Technology Co., Ltd reserves the right to change or supplement guidelines at any time.

Terms of Warranty Coverage

Shenzhen Renice Technology Co., Ltd warrants that its SSD products are free from defects in material and workmanship and will perform as the published specifications. The warranty is subject to the conditions and limitations set forth:

1.1. To obtain warranty service through your authorized reseller, or distributor, a customer may be required to provide product identification information with a detailed description of the problem(s) they are experiencing and get the RMA number from Renice before returning the defects.

1.2. An original purchase invoice or valid copy of the invoice is required to establish purchase date and original purchaser.

1.3. In no event shall Renice be liable for any damages resulting from use of our products. Renice shall not be liable for any hardware, software or data used with or stored on our products.

1.4. If the product proves defective during the warranty period, Renice will inspect the return Product and make a decision regarding repair or replacement. Renice reserves the right to provide a functional equivalent, or refurbished replacement Product.

Voided Warranty

2.1. Any damage to products that result from accident, abuse or misuse at the hands of the customer, or end-user.

2.2. Any natural or personal disaster.

2.3. Any unauthorized disassembly, repair, or modification by the customer, or end-user.

2.4. Normal wear and tear

2.5. Any other cause not resulting from defects in materials or workmanship.

Duration of Warranty

Term 1: SLC version within 5 years / MLC within 3 years).

Term 2: Terabyte Writes (TBW ) exhausted. [ TBW=Disk Capacity X P/E Cycle (SLC: 50,000/MLC: 3,000) ]

Warranty period equals Term 1 if Term 2 does not happen. And warranty period terminates whenever Term 2 happens.

Discontinued or Unavailable Products

Product which is no longer manufactured by Renice Technology, but still under warranty, can be returned for repair. In the event that the product is not repairable, Renice will attempt to replace the product with a refurbished part will be made, or the customer will be notified of additional options if available: replace that product with a new product of similar function and equal or greater value,or provide a refund at the current value.